In this guide, I would like to talk about a few basic steps you can take to try and troubleshoot your phone or make simple changes.

1. Phone is not ringing-
   1. Unplug the network cable from the back of the phone for 10 seconds then plug it back in. This will cause the phone to reboot.
   2. Check to make sure there is no headset attached.
   3. Make a phone call out to make sure there is a connection.
   4. If all these steps don’t work, contact the support line to further troubleshoot.

2. My headset is not connecting to my phone-
   1. Check to see if it is a wired headset or a Bluetooth headset.
   2. If it is Bluetooth, is it charged? Is it in pairing mode? Is it connected to another device?
   3. If it is wired, is it plugged into the phone and not the computer? Is it plugged into the correct port on the phone?
   4. Try unplugging/plugging it back in or “forget device” and re-pair it.

3. My screen is blank or some of my extensions are greyed out-
   1. Unplug the network cable from the back of the phone for 10 seconds then plug it back in. This will cause the phone to reboot.
   2. Make a test call to a landline or mobile phone.
   3. Contact support for further assistance.

4. I need to forward my phones for the day/night-
   1. If you have access to your PBX website you can do this without having to call us, Scroll to the bottom of your dashboard, on the right there should be a section called “Ring Group Forward” almost all clients have either a “Main” line/group or the name of the office instead of “Main”, from there type in the number you want it to forward to and click the drop-down to “enable” and click save. All done!

The best tip of all is to reboot your phone, 95% of all issues can be fixed with a simple unplugging and re-plugging in of the network cable.